Shipping & Returns
Contents
Section 1
How we make your order
We are a print-on-demand store. This means nothing is held in stock — every item is custom-printed specifically for you after your order is confirmed. Production begins within 24–48 hours of order confirmation and is fulfilled by our trusted print partner.
Section 2
Shipping and delivery
Here is a typical timeline from order to delivery:
Production
2–4 business days after order confirmation
Dispatch
Within 5–10 business days, excluding Sundays and public holidays
Delivery
4–6 business days after dispatch — approximately 7–10 business days total from order date
- We currently ship pan-India only. International shipping is not available at this time.
- Delivery times may vary based on your location, courier availability, weather, or public holidays.
- We are not responsible for delays caused by courier partners once your order has left our facility.
- Orders placed on Sundays or public holidays will begin processing the next working day.
Section 3
Shipping charges
Free shipping
On all orders above ₹499. Shipping charges, if any, are shown at checkout before you pay.
Standard shipping charge
Applied on orders below ₹499. Amount is shown clearly at checkout.
Section 4
Tracking your order
- Once your order is dispatched, you will receive a tracking link at your registered email address.
- If you have not received a tracking email within 5 business days of your order, please reach out to us.
- If your tracking shows “delivered” but you haven’t received your parcel, first check with neighbours or building security. If still not found, email us with your Order ID and we will raise a query with the courier.
Section 5
Returns and exchanges
Because every item is made to order specifically for you, we are unable to accept returns or exchanges in the following cases:
✗ Change of mind
You no longer want the item after it has been printed.
✗ Wrong size selected
Incorrect size chosen by the customer at checkout.
✗ Colour variation
Minor differences between screen display and print output are normal.
✗ Delayed delivery
Shipping delays caused by courier or unforeseen events.
We will offer a free replacement or full refund only if the fault is on our side:
✓ Damaged product
Item arrived damaged due to shipping or handling.
✓ Wrong item sent
You received a different product or design from what you ordered.
✓ Significant print defect
Fading, misalignment, or unclear print not caused by colour variation.
✓ Approved cancellation
Cancellation requested within 4 hours of placing the order.
For approved refunds: processed to your original payment method within 5–7 business days (up to 7–10 days for credit or debit cards depending on your bank).
Section 6
How to report an issue
If you received a damaged, wrong, or defective item, email us at contact@thesarangstore.com within 48 hours of delivery with the following:
Your Order ID and full name
A clear description of the issue
Photos clearly showing the defect or damage
An unboxing video from the moment the package is opened
Section 7
Contact us
Have a question about your order or shipment? We’re here to help.